Storage Vauxhall Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Vauxhall provides removal, storage and associated services. By placing a booking, confirming a quotation or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the individual, partnership, company or organisation that requests or receives services from Storage Vauxhall.

We, us, our means Storage Vauxhall, the provider of removal and storage services.

Services means any removal, transportation, packing, storage, handling, loading, unloading, or related services that we provide to the Client.

Goods means any items, effects, or property that are the subject of the Services.

Contract means the agreement between us and the Client for the supply of Services, which includes these Terms and Conditions and any written quotation or booking confirmation issued by us.

2. Scope of Services

We provide removal and storage services, which may include packing and unpacking, loading and unloading, transportation, temporary or longer-term storage, and related services as agreed in writing. The precise scope of the Services will be detailed in our quotation or booking confirmation.

Any Services not expressly included in the quotation or booking confirmation will be treated as additional services and may be subject to additional charges. We reserve the right to decline to provide any services that, in our reasonable opinion, are unsafe, unlawful, or unsuitable.

3. Quotation and Booking Process

Quotations are given based on the information provided by the Client. The Client is responsible for ensuring that all information supplied is complete and accurate, including the volume and nature of the Goods, access conditions, parking availability, and any special handling requirements.

Our quotations are usually provided in writing and will set out the estimated cost of the Services and any key assumptions. Unless otherwise stated, quotations are valid for a limited period from the date of issue and may be withdrawn or amended by us at any time before acceptance.

A Contract is formed only when we confirm acceptance of a booking in writing or when we commence the Services, whichever occurs first. We may require a deposit or prepayment as a condition of confirming a booking.

The Client must notify us of any changes to the proposed move or storage arrangements as soon as reasonably possible. Changes may result in revised quotations and may be subject to additional charges.

4. Client Obligations

The Client agrees to ensure that adequate and accurate information is provided before booking and that any changes are communicated promptly. The Client must ensure access to the relevant premises at the agreed times, including arranging any necessary parking permissions or permits. Any fines, penalties, or additional charges incurred as a result of the Client failing to provide adequate access or parking may be charged to the Client.

The Client is responsible for ensuring that the Goods are prepared for transport or storage in accordance with our guidance, including appropriate packing, labelling, and securing of items, unless we have expressly agreed to carry out packing services. The Client must remove or arrange for removal of any fixtures or fittings in advance, unless otherwise agreed.

The Client warrants that all Goods are owned by the Client or that the Client has full authority from the owner to enter into the Contract and to authorise us to carry out the Services in relation to those Goods.

5. Items We Do Not Accept

Unless we have explicitly agreed in writing, we do not accept or transport the following items.

Perishable or refrigerated goods, including food and other items likely to deteriorate.

Hazardous, dangerous, or illegal items, including but not limited to explosives, flammable materials, firearms and ammunition, chemicals, gas cylinders, or any items prohibited under applicable law or regulations.

Valuables such as cash, jewellery, watches, precious metals, securities, deeds, important documents, or collections of high value.

Animals, plants, or living organisms.

Any items specified by us from time to time as excluded from our Services.

If such items are transported or stored without our knowledge, we accept no responsibility or liability for loss, damage, or consequences arising, and we reserve the right to remove, dispose of, or make safe such items at the Client's cost.

6. Payments and Charges

Charges for our Services are as set out in our quotation or booking confirmation and are calculated based on the nature of the Services, distance, time required, and any additional factors disclosed by the Client.

We may require a non-refundable deposit at the time of booking. The balance of the charges is generally payable prior to or on the day of the Service, unless otherwise agreed in writing. For storage services, ongoing charges are usually payable in advance for each storage period.

Payment must be made by a method accepted by us. We may apply late payment fees or interest on overdue amounts at a reasonable rate, and we reserve the right to withhold or suspend Services, or to deny access to stored Goods, until all outstanding sums are paid in full.

If the Client disputes any part of an invoice, the undisputed portion must still be paid by the due date. The Client must notify us promptly of any invoice dispute and provide reasonable details to allow us to review the matter.

7. Cancellations and Amendments

The Client may cancel or amend a booking by giving us notice in writing. Cancellation or amendment fees may apply, depending on the notice period and the nature of the changes.

Where the Client cancels within a short period before the scheduled Service date, we may charge a percentage of the quoted price to cover our costs and loss of bookings. If we are unable to reallocate the booked time slot, this may result in higher cancellation charges.

If the Client reduces the scope of the Services, we may at our discretion adjust the charges accordingly. Where the scope increases, we will advise the Client of any revised quotation and obtain agreement before proceeding. If additional work is required on the day due to undisclosed or changed circumstances, extra charges will be payable.

We reserve the right to cancel or postpone the Services due to circumstances outside our reasonable control, including severe weather, accidents, vehicle breakdowns, strikes or industrial action, road closures, or unexpected safety concerns. In such cases we will seek to reschedule the Services as soon as reasonably practical. Our liability in such circumstances is limited as set out in these Terms and Conditions.

8. Access, Parking and Delays

The Client is responsible for ensuring that we have suitable access to all relevant premises, including any necessary keys, codes, or permission from building management. The Client must also ensure that vehicular access is adequate for our vehicles and that any required parking permissions or suspensions have been arranged.

Delays caused by insufficient access, waiting for keys, clearing obstructions, or other issues beyond our control may result in additional charges based on our standard hourly rates. If we are unable to proceed with the Services due to access problems or unsafe conditions, we may treat this as a cancellation by the Client.

9. Storage Terms

Where we provide storage services, Goods will be stored in a facility chosen by us. We will exercise reasonable care in the handling and storage of Goods, but we do not guarantee any particular location, unit, or area within the facility.

Storage charges are payable in advance for each agreed storage period. If storage charges are not paid when due, we may refuse access to the Goods and may exercise a lien over them until all sums due are paid. If amounts remain outstanding after reasonable notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of the Goods and apply the proceeds towards the sums owing, accounting to the Client for any surplus after deduction of costs and charges.

The Client is responsible for insuring any Goods in storage, unless we have expressly agreed to provide insurance or arrange cover. The Client should not store prohibited, perishable, or dangerous items and must comply with all site rules notified by us.

10. Waste and Environmental Regulations

We operate in accordance with applicable waste and environmental regulations. The Client must not use our Services for the disposal of waste, including household refuse, commercial waste, hazardous materials, or items that are subject to special disposal regulations, unless we have expressly agreed to provide a suitable waste removal service.

Where we agree to remove unwanted items, the Client confirms that such items are not hazardous, regulated, or prohibited waste and that we are lawfully entitled to remove them. Additional charges may apply for the disposal of certain items, including electrical equipment, bulky furniture, and materials that require special handling or treatment.

If we discover waste or prohibited items among the Goods without prior agreement, we may refuse to transport or store them, and we may arrange safe disposal at the Client's cost. The Client may also be liable for any fines, penalties, or costs arising from a breach of waste or environmental regulations in connection with the Goods.

11. Liability and Limitations

We will exercise reasonable care and skill when providing the Services. Our liability for loss of or damage to Goods arising from our negligence or breach of Contract is limited as set out in this section.

Unless otherwise agreed in writing, our total liability for loss or damage to Goods, whether arising from negligence, breach of Contract or otherwise, is limited to a reasonable sum per item or per consignment, subject to an overall financial cap. The specific limits may be stated in our quotation or booking confirmation. The Client is strongly advised to arrange adequate insurance cover for the full value of the Goods.

We are not liable for loss of or damage to Goods where this results from inherent defects, natural deterioration, improper packing by the Client, insufficient or faulty packaging supplied by the Client, or the nature of the Goods themselves. We are not liable for damage caused by normal handling of items that are already defective, unstable, or vulnerable, including but not limited to items with loose parts, weak joints, or pre-existing damage.

We are not liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, loss of opportunity, or loss of goodwill. We do not accept liability for delays or failures in performing the Services where such delays or failures result from circumstances beyond our reasonable control, including adverse weather, traffic conditions, accidents, road closures, or actions of third parties.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

12. Client Claims and Notification

The Client must inspect the Goods and the premises as soon as reasonably possible after completion of the Services or upon retrieval from storage. Any apparent loss or damage believed to have occurred during our Services should be reported to us in writing without undue delay, and in any event within a reasonable time.

The Client must provide sufficient details of any claim, including photographs or other evidence where available, to enable us to review and investigate. Failure to notify us within a reasonable period may affect our ability to properly investigate and may prejudice the Client's claim.

13. Insurance

Unless we have expressly agreed and confirmed in writing, our charges do not include insurance for the Goods. It is the Client's responsibility to arrange adequate insurance cover for the full value of the Goods during removal, transit, and storage.

Where we agree to arrange or provide insurance, this will be subject to the terms, conditions, exclusions, and limits of the relevant insurance policy, which will be available on request. Our liability will remain subject to the applicable policy terms.

14. Data Protection and Privacy

We collect and use personal information about Clients in order to provide and manage our Services, handle payments, administer bookings, and communicate with Clients. We process such information in accordance with applicable data protection legislation.

We will take reasonable steps to keep personal information secure and will not share it with third parties except where necessary for the performance of the Services, to comply with legal obligations, or with the Client's consent.

15. Termination

Either party may terminate the Contract in the event of a material breach by the other party that, where capable of remedy, is not remedied within a reasonable time after written notice. We may also terminate the Contract if the Client fails to pay sums due, becomes insolvent, or is otherwise unable to meet its obligations.

On termination, the Client must pay all sums owing for Services provided up to the date of termination, including any applicable storage or disposal charges. If Goods are held in storage, the Client must make arrangements to remove them upon payment of all outstanding sums, subject to any lien or right of sale we may have under these Terms and Conditions.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with any Services we provide, shall be governed by and construed in accordance with the law of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract, including any non-contractual disputes or claims.

17. General Provisions

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach. No failure or delay by us in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between us and the Client in relation to the Services and supersede any previous agreements, representations, or understandings, whether written or oral.

We may update or amend these Terms and Conditions from time to time. The version applicable to the Contract is the version in force at the time the Contract is formed, as made available to the Client.